Shipping & Payments
Shipping & Delivery Policy
Global Shipping & Handling
We offer worldwide shipping. Costs are calculated at checkout based on your delivery address and the dimensions of the packaging required. To optimize shipping, large cushions could be vacuum-sealed and may be dispatched in multiple boxes. Please note that Henri Beds are excluded from vacuum-sealing.
Shipping Rates by Region
| Region | Free Shipping Threshold | Notes |
| Europe | Orders over €100 | VAT included. |
| USA | Orders over €150 | All duties & import tariffs covered by us. No extra charges. |
| Rest of World | Variable | Contact us for a custom quote. Duties not included. |
United Kingdom & Switzerland
As our products are entirely Made in Italy, they typically qualify for duty-free access under current EU trade agreements. We include a preferential origin declaration on all invoices to facilitate this. However, as local customs authorities assess shipments individually, we cannot guarantee an absolute absence of charges.
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Please note: Prices on our website exclude VAT and local taxes for these regions. You may be required to pay these upon import according to local regulations.
Logistics & Processing
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Carriers: We partner with FedEx, TNT, and BRT to ensure reliable delivery.
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Timeline: Orders are processed within 48 hours. During peak periods, dispatch may take 3–4 business days.
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Consolidated Shipping: To reduce our environmental impact, we ship orders only when all items are in stock. We will notify you if a specific item causes a significant delay.
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External Delays: While we strive for punctuality, international shipping may be subject to delays beyond our control. We appreciate your patience.
Secure Payments
All transactions are processed via Shopify Payments, utilizing advanced encryption to ensure your data remains secure.
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Accepted Methods: Visa, MasterCard, American Express, Klarna, Apple Pay, Google Pay and PayPal.
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Billing: Your payment method will be charged immediately upon order confirmation.