FREQUENTLY ASKED QUESTIONS

Care instructions can vary depending on the material. As a general rule, we recommend washing products at low temperatures, using a gentle detergent specifically designed for wool or delicate fabrics, and allowing them to air dry naturally.

Avoid direct heat, prolonged exposure to strong sunlight, harsh chemicals, and powerful washing cycles, as these can damage natural materials and affect their texture and appearance over time.

When in doubt, please send us a quick message. We’ll be happy to advise you on the best way to care for your specific product.

We work with carefully selected, high-quality materials, including Nappa leather, pure wool, waxed paper, cowhide, Casentino wool, pure linen, non-toxic ceramics, and recycled wool.

All our products are 100% made in Tuscany, the Marche, and Veneto, using carefully selected Italian materials and traditional craftsmanship passed down through generations.

Many of our items can be customized, including the René collars and leashes, Henri beds, Ansel blankets, and Sally towels. You can easily select customization options from the product descriptions. If you have any questions, don’t hesitate to contact us — we’re here to help!

All our products are beautifully packaged in branded dust bags or boxes. If you need something special, just send us a quick message — we’ll be happy to take care of it for you.

You can refer to our size charts for complete information. However, we understand that online shopping can be challenging, so we're here to help. If you need assistance, feel free to contact us by sending your dog’s measurements and breed details. We’ll provide the best solutions to ensure a perfect fit!

We accept the following payment methods:

• All major credit cards, including American Express, Discover, MasterCard, and Visa.
• PayPal.
• Apple Pay.

Upon order confirmation, our standard process time usually ranges from 1 to 3 days.

However, if you have ordered a custom or made-to-order product, please consider an extended processing time of 1/2 working weeks.

Once your order is on its way, delivery times may vary:

European countries typically receive orders within a few days.

Other destinations may require longer delivery times, usually between 7-9 days. It’s important to note that we maintain a close partnership with our shipping provider to proactively address any delays related to customs procedures, ensuring a smooth experience for our domestic and international customers.

If your order includes multiple products and one of them is temporarily out of stock, we will ship the complete order as soon as all items are available.

Yes! We offer worldwide shipping, and delivery times may vary depending on your location. Once the shipment is dispatched, you will receive an email containing the tracking number for your convenience.

Shipping within Europe and the UK is free for orders over €100. Shipping to the US is free for orders over €150.

For all other destinations, shipping costs are calculated based on the size of the product. Please note that customs duties, import taxes, and any other local fees are not included in the shipping cost and are the responsibility of the customer.

To request a return, please email us at info@duepuntootto.com.
Once your request is approved, you’ll receive detailed return instructions. We offer a 14-day return window from the delivery date, in accordance with Art. 52 of the Consumer Code.

The product must be unused and accompanied by the original packaging 2.8 or the dust bag. Please kindly read our full policy before initiating a return.

Our products are made to last, and we’re always happy to help if something needs a little care or attention.

If your product needs a repair, please send us a message with a short description of the issue and, if possible, a few photos. We’ll assess the best way to help and let you know about the available repair options and any associated costs.

Whenever possible, we believe in repairing and restoring rather than replacing — keeping the materials, craftsmanship, and character of each piece alive for as long as possible.

We’re always happy to help whenever possible. If you have any questions about our products, orders, care, or anything else, please get in touch with us through the inbox chat on our website, by email, or via WhatsApp.

We’ll do our best to get back to you as soon as possible and make sure you receive the help you need.