RETURN

Return Policy

Thank you for shopping at 2.8 Design for Dogs. We want to ensure your satisfaction with our products. Please review our return policy below:

  • Return Process: Initiate a return by emailing your request to customerservice@duepuntootto.com. Upon approval, you will receive detailed instructions. We offer a 14 days return policy from the delivery date (as per Art.52 of the Consumer Code). Please read our guidelines below:

  • Required Items: Ensure that you put the invoice we give you by email, not the invoice you received, so our items will be free of customs charges on our end. (we won’t cover cost of duties for our returned products, it will be charged on the client).

  • Condition: Returned items must be unused, in perfect condition, with attached labels and intact packaging (2.8 box or dust bag). Missing or damaged packaging may result in a deduction from the refund amount.

  • Exchanges: Exchange for items of equal value by requesting via email. A small shipping fee may applies.

  • Refunds: Refunds will be processed to the original payment method within 28 business days. PayPal refunds will have PayPal fees deducted.

  • VAT Refund: VAT is fully refunded for EU orders. For non-EU orders, contact local customs for VAT and customs tax refund procedures.

  • Shipping Fees: Customers are responsible for return shipping.

  • Personalized Items: Unfortunately, personalized items cannot be returned. Please ensure accurate spelling on the invoice as it will be used for sewing.

  • Final Sale Items:Discounted items like the Annie Havana Bag are final sales and not eligible for returns or exchanges.

Thank you for your understanding and cooperation. For further assistance, please contact us at any time.

2.8 Duepuntootto